Who we are

Our website address is: https://phoenixspineandhealth.com.

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Privacy Policy for Phoenix Spine and Health

Last Updated: [November 15, 2025]

1. Introduction

Phoenix Spine and Health (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or contact our office.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

When you access our website, complete forms, schedule appointments, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Insurance information
  • Medical history or symptoms you voluntarily provide
  • Any other information submitted through our online forms

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data and pages visited
  • Cookies and tracking identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, improve site functionality, and analyze website performance. You can modify your browser settings to refuse cookies.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Scheduling and managing appointments
  • Responding to inquiries and providing patient support
  • Delivering relevant health information
  • Processing insurance and billing
  • Improving website performance and user experience
  • Sending updates or communication (with your consent)
  • Maintaining compliance with medical, legal, or regulatory obligations

4. HIPAA & Medical Information

Phoenix Spine and Health may collect health-related information as part of providing medical care. All protected health information (PHI) is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

PHI may be used for purposes such as treatment, billing, operations, and other lawful uses as described in our Notice of Privacy Practices, available upon request.

5. How We Share Your Information

We do not sell or rent your personal information.
We may share information with:

  • Medical providers involved in your care
  • Insurance companies and billing partners
  • Third-party service providers supporting our website or systems
  • Legal authorities when required by law
  • Partners assisting with patient communications or appointment reminders (HIPAA-compliant vendors only)

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee 100% security.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of certain information
  • Limit or restrict data processing
  • Obtain a copy of your medical records
  • Withdraw consent for communications

For assistance, contact us using the details below.

8. Children’s Privacy

Phoenix Spine and Health does not knowingly collect personal information from children under 13 without parental consent. If you believe such information has been provided, please contact us so we can remove it.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.

10. Policy Updates

We may update this Privacy Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our website following revisions constitutes acceptance of the updated policy.

Email is info@phoenixspineandhealth.com Phone is 865-415-2620 and address 900 E. Hill Ave. Ste. 205, Knoxville TN 37915